A Plymouth law firm is celebrating securing a coveted quality award. Thompson and Jackson in Plymouth has been awarded the national Law Society’s law management quality mark, Lexcel.
Developed specifically for the legal profession, Lexcel is a recognised accreditation scheme that gives assurance that a practice meets high client care and business management standards.
To gain and retain Lexcel accreditation, a practice must undergo a rigorous initial then annual application and assessment process. This includes conducting background checks and an on-site visit from an experienced, trained Lexcel assessor.
Partner Adrian Stroud says: “We take pride in being our clients’ ‘best friend for legal advice’ so we’re delighted to have secured Lexcel which demonstrates our commitment to client care and best practice.
“Most importantly, the accreditation assures clients that the way we manage the practice has their interests at heart.”
Nicholas Fluck, President of the Law Society of England and Wales, said:
“Gaining and maintaining Lexcel is no mean feat. There are many facets of being a Lexcel accredited law firm, including client care. A commitment to customer service in today’s evermore competitive legal services market is vital.
“By undergoing the rigorous Lexcel application and assessment process, practices can show the positive steps they are taking to help clients in the increasingly diverse, complicated legal services market.
“The scheme is a beacon of quality to clients and potential clients alike.”
Established more than 130 years ago, Thompson and Jackson provides a wide range of legal services to clients throughout Devon and Cornwall, including residential and commercial conveyancing, wills and probate, inheritance disputes, business matters, landlord and tenant issues, accident compensation claims, divorce and separation, injunctions and litigation.